Privacy Policy

1. Introduction

ArcaSave ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Verifying your identity and preventing fraud
• Complying with legal and regulatory requirements (KYC/AML)
• Communicating with you about your account and our Services
• Sending promotional materials and updates (with your consent)
• Analyzing usage patterns to enhance user experience
• Protecting the security and integrity of our platform
• Responding to customer support inquiries

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual necessity: To fulfill our obligations under our Terms of Service
• Legal compliance: To meet regulatory requirements, including anti-money laundering laws
• Legitimate interests: To improve our Services, prevent fraud, and ensure security
• Consent: For marketing communications and optional features

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third parties who perform services on our behalf, such as identity verification, payment processing, and cloud hosting
• Legal Requirements: When required by law, regulation, legal process, or government request
• Protection of Rights: To protect the rights, property, or safety of ArcaSave, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have explicitly authorized the sharing

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement robust security measures to protect your personal information, including:

• Encryption of data in transit and at rest using industry-standard protocols
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Access controls limiting employee access to personal data
• Secure data centers with physical security measures
• Continuous monitoring for suspicious activity

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained while your account is active and for a reasonable period thereafter
• Transaction records are kept for at least 5 years as required by financial regulations
• Identity verification documents are retained as required by anti-money laundering laws

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Request transfer of your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent for optional processing activities

To exercise these rights, please contact us at accounts@arcasave.com. We may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Support security features and detect malicious activity

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other approved mechanisms, to protect your personal information in accordance with applicable data protection laws.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: accounts@arcasave.com

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.